Refund Policy

Last Updated: March 2026

14-Day Money-Back Guarantee: We're confident you'll love ClariX. If you're not satisfied within 14 days of purchase, we'll refund 100% of your payment, no questions asked.

1. Refund Eligibility

You are eligible for a full refund if:

Your refund request is submitted within 14 days of your initial purchase
You are the original purchaser of the subscription
Your account is in good standing (no violations of Terms of Use)

2. How to Request a Refund

To request a refund, please contact our support team at refunds@clarixcore.com with:

Your account email address
Your order number or transaction ID
Brief reason for the refund request (optional)

We will process your request within 5 business days and issue the refund to your original payment method.

3. Refund Processing Time

Refunds are typically processed within 5-10 business days after approval. However, depending on your financial institution, it may take an additional 3-5 business days for the funds to appear in your account.

4. Partial Refunds

Partial refunds are available for annual subscriptions if requested within the 14-day window. The refund will be calculated on a pro-rata basis for the unused portion of your subscription.

5. Non-Refundable Items

The following are not eligible for refund:

Purchases made more than 14 days ago
Refunds requested after cancellation of service
Accounts suspended due to violation of Terms of Use
Custom consulting or implementation services

6. Cancellation vs. Refund

Canceling your subscription does not automatically trigger a refund. You must explicitly request a refund within 14 days of purchase. After 14 days, cancellation will simply stop future charges.

7. Subscription Renewals

If you are charged for a renewal of your subscription, you have 14 days from the renewal date to request a refund for that renewal charge.

8. Exceptions and Special Cases

We reserve the right to deny refunds in cases of:

Fraudulent activity or misuse of the Service
Violation of our Terms of Use
Abuse of the refund policy

9. Contact Information

For refund inquiries, please contact: refunds@clarixcore.com

For general support, please contact: support@clarixcore.com

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after changes indicates your acceptance of the updated policy.